Free shipping applies to Hong Kong  (Except Outlying Islands) for orders above HK$ 800. A standard shipping fee of HKD 90 will apply to orders under HKD 800.

A shipping fee of HKD HKD150 applies for  Outlying Islands.

Delivery time

  • Monday to Saturday: 14:00 - 20:00 (except Public Holiday)*
  • Man Wan, Discovery Bay: Tuesday, Thursday, and Saturday between 12:00 - 16:00
  • Tung Chung: Tuesday, Thursday, and Saturday between 16:00 - 22:30

Same Day Delivery  on Hong Kong Island.

The order cut off time is 10:00am and the delivery will arrive between (18:00 - 23:00)
Please WhatsApp us at 5523 2792 for special arrangements and same-day deliveries.

Delivery Zones

  • Hong Kong Island
  • Kowloon
  • New Territories
  • Outlying Islands

Pick Up Available at Gustaci Food Gallery

SG09 - SG14, G/F, Block A, PMQ, 35 Aberdeen Street, Central

 The order cut off time is 12:00 and the pick up will be available between 18:00 - 21:00. Otherwise, your order will be ready on the next day from 10:00 - 21:00.

*Notification email will be sent once your order is ready for collection


Please WhatsApp us at 5523 2792 for special arrangements.

 Store Delivery

You can enjoy a hassle-free delivery for designated destinations at any single purchase of HK$800 or above. Or, simply request this service at HK$90 per delivery. The delivery will arrive on the next working day.

*Customers are requested to bring home chilled, frozen, fresh food and produce to ensure quality and freshness.

****Service will be suspended when the typhoon signal No. 8 or black rainstorm signals are hoisted. Goods will be delivered to the specified address on the day following the lowering of these signals.

***We only deliver district to Ma Wan, Discovery Bay on Tuesday, Thursday, and Saturday between 12:00 - 16:00; Tung Chung on Tuesday, Thursday, and Saturday between 16:00 - 22:30.

****Delivery is not yet available for Hong Kong International Airport, the Outlying Islands, including Cheung Chau, Lantau Island (except Ma Wan, Discovery Bay and Tung Chung), and all smaller islands.

How will my order be delivered.

On the day of delivery, our team will reach you by phone call or WhatsApp.

*Any circumstances you may not be able to receive the delivery, we will ask your confirmation to leave your order at your doorstep or with your building’s
concierge, if applicable.

 *In any case we are refused entry by the building management or are unable to enter your building, your order will be returned to our shop. We will do our best to reattempt re-delivery, though additional delivery fees may apply.

 *Orders will be delivered by Refrigerated Van to ensure freshness.

Special Weather Arrangements

Delivery will be temporarily suspended under “Tropical Cyclone Warning Signal No. 8 or above” or when the “Black Rainstorm Warning” is hoisted.

Our team will contact you about the new delivery schedule.

Exchange & Refund Policy

  1. For any exchange or refund request, please kindly contact us via phone, What’s App or in person at Gustaci Food Gallery with the purchase receipt or the order number.
  2. Products are eligible for exchange and refund within 3 days upon purchase.
  3. Voucher(s), on-sale products  are not applicable for any exchange or refund.
  4. No refund / exchange  for the following category of items :
    1. Dairy products
    2. Cold-cuts
    3. Fruits and Vegetables
    4. Fresh Seafood, and Meats
    5. Frozen Items
  5. Original receipt or proof of transaction is needed to process all refunds. All refunds will be issued within 4 to 6 weeks.
  6. Gustaci Food Gallery reserves the right to confirm the final decision on all matters of dispute.

Sustainability

Full Implementation of the Plastic Shopping Bag Charging Scheme

To reduce the use of plastic bags, the full implementation of the Environmental Protection Department's Plastic Shopping Bag Charging Scheme will commence at all retail outlets on 1 April 2015. HK$0.5 will be charged for each plastic-handle bag and flat-top bag provided.

Be environmentally friendly. Bring your own bag.